I sent this email:
Dear Customer Support-
There seems to be some sort of problem with the sign up page for the eFax free service. I have been trying to sign up for the free service, but I keep getting sent back to the sign up page by the confirmation email that I am receiving.
But the link sends me back to the sign up page, where I am asked to re-enter the exact same information that I have already entered. I enter all the same info again, then I receive a confirmation email, sending me right back to the same page.
Please let me know where I can go to get my eFax phone number, as this is not working.
Thank you for contacting eFax.com Support.
Based on the information you provided, it appears that you do not have an active eFax account. If you signed up using a different e-mail address, let us know so we can revise our database search. Otherwise, it is likely that your order was not processed, and we recommend that you sign up again.
To sign up for eFax Free, please visit http://www.efax.com/signup/free/page1.asp. (for those of you watching from home, please note that this link does not function, due to the period at the end of the URL. Cutting the period out takes one back to the by now sickeningly familiar eFax sign up page.)
If you are still unable to sign up online, please email us the following details. We shall sign up for an account and send your the efax number and PIN to you.
1) Full Name to be registered.
2) Email address to be registered for the account.
3) Postal Address with ZIP CODE.
4) Work and home phone number.
5) The Operating System that you use.
Please visit our Help section at http://efax.com/help if you have any additional questions.
Thank you for contacting eFax.com. For any future correspondence regarding this issue, please reference this case ID in your message: 2348142.
-(name deleted for fear of legal action)
eFax.com Customer Service
Still having the same loopback problem that I have been having with your signup for free service. I go the sign up page, fill out the form, submit it and I get an email asking me to go the sign up page, fill out the form and submit it. Please try this yourself so you can appreciate how much fun this is. (here is the link, in case you need it- http://www.efax.com/signup/free/page1.asp ) I have done this about seven or so times now.
You’d think I would have stopped about the third time, but I wanted to make sure that the same annoying functionality was consistent from browser to browser, platform to platform. So far, your website fails to allow me to sign up from Internet Explorer 5.5 on Mac OS X, Netscape 6 on Mac OS X, Chimera on OS X, IE 5.0 on Mac OS 9.2, Netscape 4.5 on Windows 98, Internet Explorer 5.5 on Windows 98, and finally, Mozilla on Red Hat 7. If your goal is *not* to allow people to sign up for the free service, then you have done a *truly FANTASTIC* job. I applaud your thoroughness. The sign up page is a complete success (on every platform! and in every browser!) at preventing someone from signing up for eFax. Of course I am tempted to sign up for the premium service if I can expect the same kind of seamless cross-platform functionality that I have seen so far. Please find the info that you requested below:
(personal info deleted for obvious reasons.)
Can’t wait to see how this turns out…..
UPDATE! 30 Dec 2002 17:11 CST
They sent me a fax number. Hell, they sent me five fax numbers, apparently. Here is a snapshot of my inbox. All joking aside, eFax can be a cool service. And now you can fax me at 253.295.4151, or any of four other fax numbers!